Home > Landlords > Managed Services > LEGAL REQUIREMENTS > TENANCY DEPOSIT PROTECTION SCHEME
To try to reduce the number of disputes that have to go to court these schemes are supported by an Alternative Dispute Resolution (ADR) service, but the use of the ADR will not be compulsory.
Computershare Investor Services plc operate the only custodial deposit scheme, supported by the Chartered Institute of Arbitrators who are providing the Alternative Dispute Resolution (ADR) service.
This scheme is FREE for landlords, agents and tenants to use and the interest accrued by the deposits in the scheme will be used to pay for the running of the scheme: Surplus interest will be payable to the tenant or landlord if appropriate.
The deposit will be paid back to the appropriate person within ten days of the tenancy coming to an end. In the event that there is a dispute ALL of the deposit will be held until the dispute is resolved, maximum twenty-eight day turnaround. Landlords or agents will be able to re-let their property whilst the dispute is being resolved.
The Dispute Service Limited will operate an insurance-based scheme directed primarily at letting agents.
The National Landlords Association, in consortium with Hamilton Fraser Insurance, will operate an insurance-based scheme directed primarily at independent landlords.
Landlords or agents will pay an insurance premium to be allowed to hold the deposit. At the end of the tenancy the landlord / agent and tenant will inform the scheme how the deposit will be divided, and then the landlord or agent will return all or some of the deposit to the tenant. In the event of a dispute the disputed amount MUST be handed over to the scheme for safekeeping. If a landlord fails to comply the insurance arrangements will ensure the return of the deposit to the tenant if they are entitled.
Whichever scheme is chosen the deposit MUST still be paid to the landlord or agent who must inform the tenant in a prescribed format within 14 days of signing the tenancy agreement which scheme their deposit will be held in. This information should be included in the tenancy agreement.